Shipping policy

Shipping policy
The Collectors Lab Shipping Policy

Last updated: 18 August 2026

The Collectors Lab Ltd ships orders throughout the United Kingdom, European Union, United States and selected international destinations.

Processing and Dispatch

Unless otherwise stated on the product page, we aim to dispatch in-stock products within 1 to 5 working days after your order has been accepted and payment has been successfully processed.

Pre-order products are dispatched according to their estimated release and availability dates.

Working days exclude weekends and UK public holidays.

Shipping Providers

We use a range of reputable courier and postal services depending on the destination, order value, parcel size and service selected.

Where appropriate, orders may be sent using tracked, signed or express delivery services.

Higher-value orders may automatically be upgraded to an enhanced or express delivery service for additional security.

Delivery Estimates

Any delivery timeframe displayed at checkout or communicated after dispatch is an estimate unless expressly described as guaranteed.

Delivery times may be affected by courier delays, customs processing, weather, public holidays or other circumstances outside our reasonable control.

Nothing in this policy affects any statutory rights relating to delivery.

Tracking

Where tracking is available, tracking information will normally be supplied after dispatch.

Customers are responsible for monitoring tracking information and contacting us promptly if there appears to be a problem with delivery.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check your address carefully before completing your order.

If you notice an error before dispatch, contact info@thecollectorslab.co.uk as soon as possible.

We cannot guarantee that an address can be changed once an order has entered the dispatch process.

Lost Parcels

If your order appears to have been lost in transit, please contact us at info@thecollectorslab.co.uk.

We will investigate the shipment with the relevant carrier and provide the appropriate remedy where required.

UK consumer orders remain subject to the applicable statutory rules governing risk during delivery.

Damaged Parcels

If a parcel arrives visibly damaged, please photograph:

the external packaging, shipping label, internal packaging and affected product.

Please retain the original packaging while we investigate the matter, as the courier may require photographs or inspection.

International Shipping

International orders are dispatched from the United Kingdom.

International customers may be required to pay:

customs duties, import VAT or taxes, brokerage charges, customs handling fees or other import costs.

Unless checkout expressly states that these amounts have been collected in advance, these charges are the responsibility of the recipient.

TCL does not control charges imposed by foreign customs or tax authorities.

Customs Delays

International shipments may be delayed while being processed by customs authorities.

Customs processing times are outside TCL's control.

Customers are responsible for providing any information reasonably requested by local customs or the delivery provider to enable the parcel to clear customs.

Refused International Deliveries

If an international shipment is refused because the recipient does not wish to pay applicable import charges, any refund will be determined in accordance with applicable law.

Where permitted, reasonable shipping, return-shipping, customs or carrier charges incurred as a result may be deducted from any amount otherwise refundable.

High-Value Products

High-value collectibles may be shipped using enhanced security measures, including tracked, express or signature-required services.

We may also carry out additional payment or identity verification before dispatching a high-value order where reasonably necessary to prevent fraud.

Pre-Orders

Release and dispatch dates for pre-orders are estimates and can change because of manufacturers, distributors or suppliers.

If our allocation is reduced or cancelled and we cannot fulfil an affected order, the customer will receive a full refund for the unavailable product.

Contact

For shipping enquiries:

info@thecollectorslab.co.uk
+44 7803 082435