The Collectors Lab Terms of Service - United Kingdom

Last updated: 18 August 2026

1. About Us

The Collectors Lab Ltd ("The Collectors Lab", "TCL", "we", "us" or "our") operates thecollectorslab.co.uk and provides access to our online store, content, products and related services.

Company: The Collectors Lab Ltd
Company number: 16947052
Registered office: 61A Chase Court Gardens, EN2 8DJ, United Kingdom
Email: info@thecollectorslab.co.uk
Telephone: +44 7803 082435
VAT registration number: [INSERT WHEN REGISTERED]

Our online store is powered by Shopify.

These Terms apply when you browse our website or purchase products from us. By placing an order, you agree to these Terms together with our Privacy Policy, Return and Refund Policy and Shipping Policy.

Nothing in these Terms limits or excludes any rights you have under applicable consumer law.

2. Eligibility and Accounts

You must provide accurate and complete information when placing an order.

If you are under 18, purchases from our general store should only be made with the involvement and consent of a parent or legal guardian.

Mystery products may only be purchased by customers aged 18 or over. By purchasing a mystery product, you confirm that you are at least 18 years old. We may cancel an order where we reasonably believe this requirement has not been met.

You are responsible for maintaining the security of your account and login details.

3. Our Products

We sell products including:

• Raw and single trading cards
• Professionally graded trading cards
• Sealed booster packs and boxes
• Mystery bags and other mystery products
• TCL FIVE products
• Displays and accessories
• Pre-order products
• Consignment products held and sold by TCL

Products may be purchased for personal collecting or lawful resale.

4. Product Photographs and Descriptions

For individual raw cards and graded cards, we normally photograph the actual product held by TCL. Unless expressly stated otherwise, the individual card or slab shown in those photographs is the item you will receive.

For certain sealed or mass-produced products, representative or stock imagery may occasionally be used. Where reasonably relevant, this will be apparent from the nature of the listing.

Colours and appearance can vary slightly depending on screen settings, lighting and photography.

We take reasonable care to ensure descriptions, photographs, prices and product information are accurate. If a product materially differs from its description, your statutory rights are unaffected.

5. Card Condition

Raw cards may be assigned condition descriptions based on our reasonable assessment of the card at the time it is listed.

Condition assessment involves an element of judgement. Product photographs form an important part of the description and customers should review them carefully before purchasing.

Nothing in this section permits us to supply an item that is materially different from its description.

6. Professionally Graded Cards

Products graded or authenticated by companies such as PSA, BGS, CGC or other third-party grading companies are graded independently of The Collectors Lab.

Any grade, authentication decision, certification number or label is the assessment of the relevant grading company.

The Collectors Lab does not guarantee that:

• another grading company would assign the same grade;
• the same grading company would assign the same grade if a card were cracked and resubmitted;
• a card's grade will increase or remain unchanged following resubmission; or
• the market will value one grading company's assessment in the same way as another.

7. Collectible Values

Trading cards and other collectibles can fluctuate significantly in market value.

Unless we expressly state otherwise, we do not guarantee:

• future resale value;
• future market price;
• investment performance;
• price appreciation; or
• the ability to resell a product for any particular amount.

Purchases should not be treated as guaranteed investments.

8. Mystery Products

Mystery products are products where some or all of the specific contents are not known to the customer before opening.

Mystery products may be organised into categories, for example Pokémon graded-card mystery bags, football-card mystery products, raw-card products or sealed-pack products.

Each listing will describe the applicable product category and any specific guarantees that apply, such as:

• a minimum number of cards or items;
• a guaranteed autograph or numbered card where applicable;
• a particular type of product; or
• advertised potential chase products.

Only guarantees expressly stated on the applicable product page form part of the purchase.

Unless expressly stated otherwise, we do not guarantee any minimum monetary, resale or market value for the contents of a mystery product. Collectible values can change quickly and third-party market prices are outside our control.

Receiving an item that has a lower market value than another possible item in the same mystery range does not, by itself, mean that the product is faulty or misdescribed.

Mystery products are strictly 18+.

TCL does not sell raffle entries through the Store. Any separate promotional giveaway will be governed by its own promotional terms.

9. Consignment Products

Some products may have been supplied to us by a consignor.

Where a consignment item is purchased through our Store, TCL physically holds the item, accepts the customer's payment and acts as the seller to the customer.

Your purchase contract is therefore with The Collectors Lab Ltd, not with the original consignor.

Your applicable consumer rights against TCL are not reduced because an item originated from a consignor.

10. Orders and Contract Formation

Submitting an order is an offer to purchase the products in your basket.

An automated order confirmation acknowledges receipt of your order but does not necessarily mean that we have accepted it.

We may refuse or cancel an order before dispatch where reasonably necessary, including because of:

• suspected fraud;
• payment verification issues;
• stock discrepancies;
• obvious pricing or listing errors;
• restrictions on supply;
• age restrictions;
• suspected misuse of the website; or
• circumstances outside our reasonable control.

If we cancel an order after payment has been taken, the amount due will be refunded.

You may request cancellation before your order has been shipped. We will honour requests where the order has not already entered an irreversible dispatch process, without affecting any statutory cancellation rights that apply after delivery.

11. Pricing and Payment

The price payable will be the price shown at checkout when the order is submitted, subject to correction of obvious errors.

Delivery charges and any applicable taxes will be shown separately where relevant.

Where a price has clearly been published in error, we may cancel the affected order and issue a full refund rather than supply the product at the erroneous price.

Payments are processed using the payment methods made available at checkout.

12. Pre-Orders

Pre-orders are normally charged in full when the order is placed.

Estimated release and delivery dates are estimates and may change because of manufacturers, distributors, shipping providers or other circumstances outside TCL's control.

Customers may request cancellation of a pre-order before it has been dispatched.

If a release date is materially delayed, the customer may choose to continue waiting or cancel the affected pre-order for a refund.

If our supplier reduces or cancels our allocation and we cannot fulfil an accepted pre-order, the affected customer will receive a full refund for the unavailable product.

13. Dispatch and Delivery

Unless a listing states otherwise or the product is a pre-order, we aim to dispatch orders within 1 to 5 working days.

We use a range of reputable courier and postal services. High-value products may be sent using express, tracked, signed or enhanced delivery services.

Delivery times provided after dispatch are estimates unless expressly guaranteed.

Customers must provide a complete and accurate delivery address.

14. Risk During Delivery

For consumer purchases, products remain at our risk until they come into the physical possession of you or a person identified by you to receive them, except where applicable law provides otherwise because you independently arranged a carrier that was not offered by us.

If a parcel appears lost, damaged or materially delayed, contact us at info@thecollectorslab.co.uk and we will investigate the issue with the relevant carrier and provide any remedy required by law.

15. 14-Day Online Cancellation Right

If you are purchasing as a UK consumer online, you generally have the statutory right to cancel a qualifying purchase without giving a reason.

You must normally tell us that you wish to cancel within 14 days after the day on which you, or a person nominated by you, receives the goods.

After notifying us, you must normally return the goods within the following 14 days.

To exercise this right, contact:

info@thecollectorslab.co.uk

Returns should be sent to:

The Collectors Lab Ltd
61A Chase Court Gardens
EN2 8DJ
United Kingdom

For a change-of-mind return, you are responsible for the direct cost of returning the product unless we agree otherwise.

We strongly recommend using an appropriately tracked and insured service.

16. Collectibles, Sealed Products and Diminished Value

The statutory cancellation right does not give customers an unrestricted right to use, alter or materially change a product before returning it.

You may inspect a product only to the extent reasonably necessary to establish its nature, characteristics and condition.

This is particularly important for collectible products.

Opening, unsealing, ripping or otherwise altering:

• booster packs;
• sealed boxes;
• mystery bags;
• mystery products;
• protective seals;
• card holders;
• slabs; or
• other collectible packaging

may significantly or completely reduce the resale value of the product.

Where permitted by law, we may make an appropriate deduction from a refund to reflect diminished value caused by handling beyond what was reasonably necessary to inspect the product.

In the case of certain opened collectible products, the loss in value may be substantial and can potentially represent most or all of the product's value.

This does not remove any statutory rights you may have.

17. Refunds Following Cancellation

Where a valid statutory cancellation applies, we will refund payments as required by applicable law.

This will normally include the price of the returned products and the cost of our least expensive standard delivery method offered for the order.

Additional costs resulting from your choice of an enhanced or express delivery service do not have to be refunded beyond the equivalent standard delivery charge where the law permits.

We may withhold the refund until we receive the returned goods or receive appropriate evidence that they have been sent back, where permitted by law.

Refunds are normally issued to the original payment method.

18. Faulty, Damaged or Incorrect Products

The 14-day change-of-mind provisions are separate from your rights where products are faulty, damaged, misdescribed or incorrect.

Nothing in these Terms restricts your rights under the Consumer Rights Act 2015 or other applicable consumer legislation.

If you believe you have received a faulty, damaged or incorrect item, contact us promptly at info@thecollectorslab.co.uk with your order number and appropriate photographs or information.

Where TCL is responsible for a faulty, damaged or incorrect item, TCL will bear reasonable return costs where required.

19. Returns Outside Your Legal Rights

TCL does not offer an additional goodwill return or exchange policy for trading cards, sealed TCG products, graded cards, mystery products or other collectibles beyond rights that customers have under applicable law.

This does not affect statutory rights.

20. Intellectual Property

The content of our website, including TCL branding, graphics, photographs, video, text, layouts and original content, belongs to The Collectors Lab Ltd or the applicable rights holder.

Purchasing a product for personal use or resale does not transfer any rights in TCL branding, website content or marketing materials.

Third-party names, characters, teams, leagues, card brands, grading companies and trademarks remain the property of their respective owners.

21. Shopify and Third-Party Services

Our Store is powered by Shopify, which provides the ecommerce platform used to offer our products and services.

Purchases from our Store are made from The Collectors Lab Ltd. Shopify is not the seller of the products purchased from TCL.

Our website may also use third-party payment providers, delivery services, analytics services and other tools. Their services may be subject to their own terms and privacy policies.

22. Privacy

Personal information is handled in accordance with our Privacy Policy.

[INSERT PRIVACY POLICY LINK]

Information may also be processed by Shopify and other service providers involved in operating the Store and fulfilling orders.

23. Prohibited Use

You must not use our website:

• unlawfully;
• fraudulently;
• to interfere with website security;
• to transmit malicious software;
• to impersonate another person;
• to scrape or extract website content in breach of applicable law or our rights;
• to infringe intellectual property rights; or
• in a manner that materially interferes with the website or other users.

We may restrict or terminate access where we reasonably believe these Terms have been breached.

24. Errors and Availability

We may correct typographical errors, incorrect photographs, inaccurate stock information, obvious pricing errors or other mistakes.

Product availability can change quickly, particularly for unique, limited, consignment and collectible items.

Where an order cannot be fulfilled, we will provide an appropriate refund.

25. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory consumer rights that cannot legally be excluded.

We are not responsible for changes in collectible market values, third-party grading opinions, losses caused solely by a customer's resale decisions, or indirect commercial losses that were not reasonably foreseeable when the contract was made, except where liability cannot lawfully be excluded.

26. Changes to These Terms

We may update these Terms from time to time.

The version applying to an order will generally be the version in effect when the order was placed, except where a change is required by law.

27. Governing Law

These Terms and contracts with The Collectors Lab Ltd are governed by the laws of England and Wales.

If you are a consumer, nothing in this section deprives you of mandatory protections or rights that cannot legally be excluded.

28. Contact

Questions relating to these Terms may be sent to:

The Collectors Lab Ltd
Company number: 16947052
Registered office: 61A Chase Court Gardens, EN2 8DJ, United Kingdom
Email: info@thecollectorslab.co.uk
Telephone: +44 7803 082435